Refund and Return Policy

Change-of-Mind Returns

Unused sabers in original packaging may be returned within 30 days of delivery. To qualify: saber must be unused (no blade scratches or hilt wear), all accessories and original packaging must be included, and return shipping is at the buyers expense. Use a tracked shipping service as ISABERS is not responsible for return packages lost in transit.

Refunds are processed within 5 business days of receiving and inspecting the returned item. Original shipping costs are non-refundable.

Defective or Damaged Items

If your saber arrives defective or damaged, email us within 7 days with photos or video. We will cover return shipping and send a replacement or issue a full refund. Do not attempt to repair the saber yourself as this voids the warranty.

Exchanges

Received the wrong item or variant? We will exchange it at no cost within 7 days. We provide a prepaid return label and ship the correct item immediately.

Used or Dueled Sabers

Sabers showing signs of use (blade scratches, scuffs, loose components) cannot be returned for change-of-mind refunds. Warranty claims for electronic defects are handled separately. See our Warranty page.

Order Cancellations

Cancel within 24 hours for a full refund. After 24 hours but before shipping: 5% processing fee. Once shipped, cancellation is not possible; use the return process after delivery.