Contact ISABER

Real lightsaber enthusiasts. Real answers. Whether you are researching your first saber or troubleshooting a Neopixel build, we are here to help.

Email Us

[email protected]

We respond within 1 business day, typically faster. Emails received on weekends or holidays are answered the next business morning. If you do not hear back within 2 business days, check your spam folder — it happens more often than we would like.

Business Hours

Monday – Friday, 9:00 AM – 6:00 PM China Standard Time (UTC+8). That translates to evenings in the US and early mornings in Europe — so if you email us at 3 PM New York time, we will see it first thing in the morning and respond within hours.

What to Include in Your Email

To get the fastest answer:

• Your order number — if asking about an existing order. It is in your confirmation email.
• Product name or link — if asking about a specific lightsaber. Copy and paste the URL.
• Photos or video — if reporting an issue. A clear photo of the problem, plus one of the full hilt for context. Video is even better for sound or blade issues.
• A clear subject line — “Neopixel blade flickering on Kylo Ren model” gets a faster, more specific answer than “Problem” or “Help.”

These are suggestions, not requirements. If all you have is “I need help with my saber,” send it. We will figure it out.

What Happens After You Email

1. Auto-confirmation within minutes — this means we received your email. No confirmation? Check spam.
2. A real person reads it — someone who builds, tests, and writes about lightsabers for a living. Not a chatbot. Not a templated response system.
3. You get a real reply within 1 business day. If your question needs research (manufacturer check, technical diagnosis), we will tell you that upfront with a timeline.

What We Can Help With

• Pre-purchase questions: Trying to decide between Neopixel and RGB? Wondering if a crossguard saber is right for you? We have tested the products we write about and can give you an honest, no-hype recommendation.
• Technical questions: Soundboard compatibility. Blade connector types. Battery upgrades. Chassis installation. If it involves lightsaber electronics, we have probably dealt with it.
• Order support: Stock checks. Address changes. Shipping questions. Tracking not updating. We can look into it.
• Returns and warranty: See our Refund Policy and Warranty pages for the full details, then email us to start a claim.
• Wholesale and bulk orders: Equipping a dueling club, a convention booth, or a retail store? Email with quantities and model interests. Include “Wholesale” in your subject line.
• Custom build consultations: Have a specific design in mind? Want to discuss a custom hilt, etching, or powder coating? We can connect you with builders or advise on feasibility.

Instant Answers

These guides answer the most common questions — you may find your answer here faster than waiting for email:

• FAQs — frequently asked questions about lightsabers, ordering, and policies
• Custom Lightsabers Guide — everything about building or commissioning a custom saber
• Retractable Lightsabers Guide — how retractable blade technology works
• Crossguard Lightsabers Guide — all about Kylo Ren-style crossguard sabers
• Double Bladed Lightsabers Guide — staff and double-blade options
• Shipping Policy — processing times, rates, international delivery
• Refund Policy — return window, process, refund timeline
• Warranty — what is covered, how to make a claim

Something Wrong With Your Order?

If your lightsaber arrived damaged, defective, or not as described, email us within 48 hours of delivery with photos or video. We will arrange a replacement or refund — your choice — at no cost to you. You do not need to fill out claim forms. You do not need to ship the item back before we send the replacement.

If your tracking shows delivered but you cannot find the package, email us. We will open a carrier investigation on your behalf. These typically take 3–7 business days. If the carrier confirms loss, we replace or refund immediately — we do not make you wait for the claim to fully resolve.

Our Location

ISABER is based in Shenzhen, China — specifically Huaqiangbei, the global electronics hardware capital. This is not an accident. The lightsaber industry runs through Shenzhen. The manufacturers, the component suppliers, the PCB fabricators, the CNC machine shops — they are all here. Being on the ground gives us direct access to the supply chain and the ability to inspect products, test components, and work directly with manufacturers in a way that remote retailers cannot.

Our office:
Room 4503, 45th Floor, SEG Tower
Huaqiangbei, Futian District
Shenzhen, Guangdong 518000
China

Note: This is our office and inspection facility — not a retail store. We do not have a showroom or walk-in hours. All orders ship from our warehouse. If you are in Shenzhen and want to meet, email us to schedule a visit.

Press, Partnerships, and Content

For media inquiries, collaboration proposals, guest content, or affiliate partnerships, email [email protected] with “Press” or “Partnership” in the subject line. We are open to working with creators, reviewers, and fellow lightsaber enthusiasts.

Not Sure Where to Start?

Just email [email protected]. Tell us what is on your mind. We will take it from there. No form. No ticket number. No phone menu. Just email.